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Announcing Member System Update First American CU continues to grow stronger with expanded regions and enhanced services to meet your needs. Since our merger in 2010 with First Community Federal CU (Parchment, MI), we have been working to streamline our member processes in order to provide you more efficient and innovative services.
During the system upgrade, will I be able to deposit a check or make a withdrawal at an ATM? Yes , during our system upgrade (6PM Friday, March 30 – Monday, April 2) you may still make deposits and withdrawals at ATMs (no deposits allowed at FACU ATMs), however transaction amount limitations may apply and you may experience a delay in posting. Will I be able to check my available balance at an ATM during the system upgrade? No, updated available balance information will not be accessible via an ATM during our system upgrade (6PM Friday, March 30 – Monday, April 2). Will automatic transfers still occur during the system upgrade? Yes, all scheduled payments and account transfers will occur as normal through March 30. If a payment or transfer is set-up to occur on March 30 – April 2, it will still post as of its scheduled payment day. If my paycheck is automatically deposited on Friday, March 30, when will it post to my account? It will still post on March 30 without interruption. Will I be able to call 24 Hour Telephone Teller during the system upgrade? No, 24 Hour Telephone Teller will not be available during our planned system upgrade. When we come back online on April 3, you may call the new toll-free at (888) 898-2672 to access account information 24 hours a day. Will 24 Hour Telephone Teller features change following the system upgrade? First Phone 24 (formerly known as 24 Hour Telephone Teller) will experience some changes following our system upgrade. Your PIN will not change, but your primary account number and sub account information codes may be altered (you will be mailed updated information prior to our system upgrade). The toll-free number to call First Phone 24 will also change to (888) 898-2672. Will I experience any changes to my monthly statements? Yes, your monthly and quarterly paper or electronic statement will be provided an updated look. Following our system upgrade, all members will receive statements as of the last day of the month (no longer will we have select member accounts with a mid-month cutoff time). Members enrolled with e-statements will begin to receive emailed notification when available, and will be accessed via NEW First Net 24 Online Banking. Also, with electronic access, you will also be able to enroll for electronic notices and alerts. Will I be able to view statements from activity prior to the system upgrade? Our goal is to populate our new First Net 24 Online Banking e-statement page with 3-months of account history (PDF document) prior to our system upgrade. If you need to obtain information regarding account activity prior to our system upgrade, you may simply contact us or print what is needed from online banking prior to our system upgrade. How can I make my Bill Payments during the system upgrade? The last day to schedule payments on our current Bill Payer will be March 28 (allowing scheduled payments to occur prior to the system being unavailable during conversion). If payments are previously scheduled to be paid during our system upgrade, your bill will be paid as scheduled. If payments are scheduled to be paid following our system upgrade, the new bill payment system will pay your bill as scheduled. Access to Bill Payer will end March 28, and you will be able to regain access to the system following April 2 to schedule future payments. Will Bill Payer be unavailable during the upgrade? Yes, the last day to schedule online bill payments will be March 28th (by 11:59 p.m.). Functionality will be restored on April 3rd. Will Bill Payer change? Yes, we will be updating to a new service provider. The functionality of Online Bill Payer will allow you to schedule one time or recurring payments to current and new payees, including person to person payments. In many cases, you will be able to sign up for electronic bill notification Important notes of change: (1) current e-bills set up on our current bill pay system will not carry over to the new system, and will need to be reset following the upgrade; (2) you will no longer be able to schedule payments using checking accounts from financial institutions other than FACU; and (3) there will be a $3.50 monthly service charge imposed on your account only if you are enrolled and do not schedule a payment within a month. Check back soon to see an Online Bill Payer Demo. Will my Online Bill Payer history be viewable on the updated system? We plan to have up to one year of history will be available. See ‘View Reports’ link under Payment Records on the left-hand side to view history now. Will I need a new login? If so, how do I create this? Members will receive a new login and temporary default Personal Identification Number (PIN) for 24 hour online banking. For security purposes, you will also be required to re-enroll into Multi Factor Authentication (MFA). A specific login for bill payment will not be needed, as this is accessed when logged into 24 hour online banking. Will my current scheduled payments convert with the upgrade? Yes, automatic monthly bill payments scheduled via bill payer will convert to the new system. Please note that current e-bills set up will not carry over to the new system and will require to be reset. What if I have trouble accessing Bill Pay or First Net 24 Online Banking. Due to certain computers' storing of memory "cookies", you may have difficulty accessing our new First Net 24. If that happens, we advise to go to 'Tools' within your internet browser and select 'Internet Options' to Delete Cookies & Browser History. Additionally, please note that our new online systems do not support browser settings older than Internet Explorer 7.0. What if my CD or IRA CD maturity date is between March 31 - April 2? Your CD will mature or renew as normally scheduled. As usual, you will receive prior notification of maturity and be advised to make changes to your certificate if desired on or before March 30. Will all of my maturity dates remain the same? Your current CDs will have the same maturity or renewal date as originally scheduled. All maturity information following our system upgrade will remain unchanged, with the exception of our current Goal Setter CD – these CD types are being retired and will have funds deposited into your Savings Account upon maturity following April 2. Will I be able to view my CD or IRA CD history after the upgrade? Following our upgrade, you will not be able to view CD or IRA CD history that occurred on or before March 30. If you need to have a printed copy of CD/IRA CD history, you are encouraged to print that information from Online Banking prior to 6PM on March 30. You may also visit us at any area branch for a no-fee printed history if needed. Are early withdrawal penalties changing? CDs opened on or after April 2, 2012 will adhere to the updated penalty withdrawal structure as outlined in the new member account agreement. CDs opened prior to or on March 30, 2012 will continue to adhere to the early withdrawal penalty structure as outlined on that certificate until maturity. Will I have to order new checks? No, you can use your current checks without interruption. We will be introducing a new account number system and routing & transit code, and you will be provided information about this upon future reorders. At some point, when we choose to retire our current routing & transit code system, you will be asked to order new checks. We will send out information well in advance of this change when introduced. What if I need to reorder checks between now and April 3? You can purchase a 20-pack of checks for only $3.00 at any branch. After the system upgrade is complete on April 3, contact us at 608-364-3700 at we will submit a re-order for a full box of checks at regular cost (prices vary; ask for details). Will I have to get a new MasterCard Debit Card? No, your current MasterCard Debit Card will still work without interruption. Will any pending checks clear during the upgrade? Checks written could post against your account at any time and should be based on available funds when written. Will I still be able to view past checks that have cleared? Check copies that show on your account on or before March 30 will not be available to view following our system upgrade. We will be able to provide copies of any checks that have cleared prior on or before March 30. If you need to retain copies of cleared checks, you are encouraged to print them on or before March 30 via Online Banking. Please visit us at any branch following April 2 for a copy of your cleared check(s). Will I still have access to my FACU Visa Credit Card during the upgrade? Yes, you can still use your FACU Visa Platinum Credit Card without interruption. Will I still have access to my Visa account online? Yes, without interruption. Visit our website or go directly to https://1stcomm.mycardinfo.com Will my Visa card payment due date change? No, your Visa Credit Card payment due date will not change. However, you will not be able to come into the branch, or transfer funds to make your payment via online banking during the conversion down time. Can I make a Visa payment during the upgrade? You will be able to make a payment by check, or pre-scheduled online transfer. For more payment information, please visit https://1stcomm.mycardinfo.com. Will I still have a grace period for my Visa payment? Grace periods will remain the same. Will my Visa limit stay the same? Yes, your account limit will remain the same. If you wish to increase your limit, please see a member solutions representative at your area branch. Will my debit card work during the upgrade? Yes, you may still use your MasterCard Check Card during the conversion. Purchase and ATM cash withdrawal limits may apply. Will I need a new debit card? No. You will not receive a replacement card and your ATM or MasterCard Check Card will work throughout and following our system upgrade. Daily cash access limits may apply during our system upgrade period of March 31 - April 2. Will any automatic payments from my debit card be affected? Your automatic payments may be affected if scheduled on March 31 or April 2. Please make other payment arrangements ahead of time for any payments that may occur during the upgrade from your MasterCard Check Card. Will there be any changes to how ATM fees are posted? Yes, currently ATM fees post to your account at month end. Beginning on April 2, fees will post at the time of transaction. Will the look of my ATM/Debit card change? Yes, cards ordered on or after April 2 will have a new look! Will there be any changes to my direct deposit? No, this will not be affected. Social security direct deposits scheduled for March 31 will be deposited into your account on March 30. Will there be any new service charges placed on my account? We will be aligning all service charges with those in other regions. We initially introduced an updated service charge schedule in July 2011. You will receive an updated service charge schedule to your home in March. Select new charges will go into effect on April 2, 2012. Others may be delayed until the introduction of our Member Advantage Program rewards, scheduled for Summer 2012. Will any of my loan payment due dates change? Yes, select loan and line of credit payments will be changed to the 27th of the month, beginning in April. For those loans or lines of credit you have that are changing, you will receive written notification mailed to your home in February. If you come into a branch to pay your loan payment, please make sure to come in ahead of time, since our branches will be closed March 31 – April 2. Following our system upgrade, members will no longer receive separately mailed billing statements. Payment due information will be included with monthly account activity statements. Will I still have a grace period for my current loans? Yes, current grace periods still apply. Will I need to reapply for a loan if I have one pending at the time of the upgrade? No, loan processing will resume after April 2. Will my automatic loan payments be affected? No, all automatic loan payments will be made as originally scheduled. Can I apply for a loan during the system upgrade? No, you will not be able to apply online for a loan following March 28 – April 2. Additionally, we will not be able to complete any loan funding during our system upgrade, and we will contact you following that time to follow up on your application process. Will my account number change? Yes, your account number will experience a change due to our system upgrade. You will receive notification mailed to you in March with updated account information. Will any of my sub account numbers change? Yes, your sub account number information may be adjusted due to our system upgrade. You will receive notification mailed to you in March with updated account information. Will any of my account balance requirements or interest calculations change? Yes, in some cases, account balance requirements and calculations for paid interest or dividends may change. You will be mailed an updated Member Account Agreement in March, outlining all important updates. Can I open a new account or share anytime leading up to the upgrade? Yes, up to and including March 30, you may open a new account, including new membership, a savings or checking, CDs and loans. Will the transaction slips change? There may be changes to the transaction slip (more information to come soon). Will my beneficiary information transfer with the upgrade? Yes, all account information will transfer. Will my routing number change? Yes, we will be introducing an updated Routing & Transit number as well as information for scheduling future new electronic deposits or withdrawals from your account. Checks will continue to clear and electronic payments and deposits will continue to be honored using our current (old) Routing & Transit information beyond our system upgrade. Will Online Banking Change? If so, how? Yes, we will be upgrading the look and feel of 24 Hour Online Banking. Many new features will be added including online budgeting tools and ability to enroll for electronic notices and alerts. Will I need a new login? If so, how do I create this? Members will receive a new login and temporary default Personal Identification Number (PIN) for 24 hour Online Banking. For security purposes, you will also be required to re-enroll into Multi Factor Authentication (MFA). Your new login will include both letters and numbers – including your new account number (information specific to your account will be mailed to your home in mid-March). Will I still be able to access my transaction history online? Following our system upgrade, transaction history for dates leading up to March 30, 2012 will not be available. We will be able to provide you copies of past statements if needed following our system upgrade. Will I still be able to view past checks that have cleared? Checks that cleared prior to March 31 will not be available to view following our system upgrade. We will also be able to provide copies of any checks that have cleared on or before March 30 at area branches. Checks that clear on or after April 2 will be able to be viewed on our new Online Banking system. Will there be any new functionality? YES! With our new “First Net 24” Online Banking provider, you will enjoy mobile banking, e-alerts, budgeting tools and more (please see Online Banking demo available from our website soon). Can I still use Quicken? Yes. In addition to the download functionality to Quicken, we will also be introducing the ability to download to Quick Books. What if I have trouble accessing First Net 24 Online Banking. Due to certain computers' storing of memory "cookies", you may have difficulty accessing our new First Net 24. If that happens, we advise to go to 'Tools' within your internet browser and select 'Internet Options' to Delete Cookies & Browser History. Additionally, please note that our new online systems do not support browser settings older than Internet Explorer 7.0. Will I still be able to access Overdraft Protection during the upgrade? This service may be limited during the upgrade. Please review our updated Member Account Agreement which will be mailed to your home and be accessible within our website for important updates regarding new Courtesy Pay (previously known as Overdraft Protection) limits. Will the www.firstamericancu.com website be available during the upgrade? Yes, for information purposes and for accessing Visa account information. What services will not be available during the upgrade? Our branches, online banking, bill payer and 24 Hour Telephone Teller will be unavailable during the upgrade – March 30 (beginning at 6PM) through April 2. MasterCard Debit Cards and ATM’s will be available, but daily cash access may be limited. Will any new services be added with the upgrade? Yes! Additional functionality will be provided with our new 24 Hour Online Banking and Bill Payment system. We will also be introducing mobile banking and electronic alerts and notices. Will I be able to talk to a Member Solutions Representative during the upgrade? Yes, we will have access available for you to speak to a Member Solutions Representative during our system upgrade period. How should I get money if I can’t come to the branch to make a withdrawal during the upgrade? You are encouraged to use your MasterCard Debit Card and FACU Visa Platinum Credit Card for making purchases during our system upgrade. Limited cash access at ATMs will also be available to you. Please contact us to make arrangements for additional cash needs leading up to our system upgrade weekend. Will I be able to schedule a wire transfer during the upgrade? No wire transfers will be able to be scheduled during the upgrade. You may schedule a wire transfer on or before March 30 and after April 2. Will I be able to receive a wire transfer during the upgrade? Following federal posting guidelines, we are not able to receive a wire transfer during a weekend. Therefore, there will be no exception made to that rule during our planned system upgrade. Why are we doing a system upgrade? In order to be more efficient as an organization, we are upgrading from three separate operating systems onto one operating system. This will help the credit union improve cost efficiencies, while also allowing us to bring new services to members such as more robust electronic account access. What do I need to do to prepare myself for the upgrade? Please make sure that you revisit this First Innovations page for all updates regarding your account. You can review new Online Banking and Bill Pay features, as well as access updated information about account access limitations during the planned system upgrade. We also encourage you to visit us at any area branch or call us at (608) 364-3700 or toll-free at (800) 776-7159 with any questions or concerns. Thank you for your membership and for your patience as we conduct this important system upgrade during March 30 through April 2, 2012. We look forward to bringing you new service innovations, and will continue to work to put your financial needs FIRST. |
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